Changes in office hours
We are currently planning to have the following changes to our regular hours of operation:
5 August – 24 August – Summer holidays
Appointments-Prescriptions – Referrals – Medical Findings
Due to the increasing number of patients and the flood of medical reports, as well as the fact that we cannot split ourselves in two, we appreciate your understanding that we may not be able to answer phone calls during office hours. Please simply send us an email, use the online reception, or leave a message on our voicemail—during office hours.
Please keep in mind that we intend these communication channels to be one-way. We will process appointment and prescription requests as quickly as possible, but certainly within 2–3 business days, unless there are weekends, holidays, or other closure times in between. We cannot and will not comment on reports. If you have any questions regarding these reports, please state them as specifically as possible and request an appointment to discuss them! If we have any questions, we will of course contact you.
Online reception available 24/7
Via our online reception on our website, you can reach us for all your concerns as easily as “via WhatsApp”, regardless of office hours and telephone!
You can use our online reception directly online on any device without installation or registration with one click – and with the highest data security.
Access to office-rooms
Due to changes in the law regarding sick leave, we ask all patients with acute symptoms of infection who wish to obtain a sick leave certificate (AU) to come to the office only after being asked to do so or after consulting with us by phone! To prevent infections among our staff, we kindly ask that you take a multiple virus rapid test and wear a face mask if you have a respiratory infection!
Please contact us online via email or use the online reception—we will get in touch with you. If, due to high demand for telephone consultations, we are unable to reach you until the following day, this will not affect the start date of your sick leave certificate!
new patient !?
Dear patients,
Due to the increasing pressure on us doctors working in private practice, the strict implementation of legal requirements is becoming an ever-increasing necessary burden. In this context, we would like to inform you about the definition of being a ‘new patient’.
The National Association of Statutory Health Insurance Physicians (KBV) defines people who are being treated in a doctor’s surgery for the first time or for the first time in more than two years as new patients.
The district of Charlottenburg-Wilmersdorf is classified by the Kassenärztliche Vereinigung Berlin (KVB) as not medically underserved. The possibility of admitting new patients to practices was also regulated by the KVB with a maximum of +10% compared to the same quarter of the previous year (case number growth limit). It is particularly worth mentioning that it is completely irrelevant whether people are seeking a regular appointment or would like to present themselves as part of emergency care!
Please keep in mind that the free choice of doctor still applies in Germany and that doctors only have an obligation to provide care to their regular patients.
We therefore ask for your understanding that, in accordance with these requirements, we are obliged to use our care budget only for the provision of medical services to our active regular patients!
If you continue to request treatment from us, please ensure independently that these definitions are adhered to. We cannot and are not permitted to do this for you!
digital sick leave (eAU)
Since 01.07.2022, the transmission of certificates of inability to work has been carried out digitally in accordance with legal requirements to the health insurance companies.
From 1 January 2023, this must also no longer be transmitted by the employee to the employer (dispatch by post or direct submission). Employers must now retrieve this data electronically as a so-called eAU (electronic certificate of incapacity for work) directly from the respective health insurance company.
eRezept
The digitalisation of the prescription of medicines (e-prescription) will follow. An implementation date for this has not yet been decided for Berlin.
Electronic Patient Record – ePA
Health insured persons who would like to receive an electronic patient record (ePA) must apply for it at their health insurance provider. They must individually approve the creation of the file, its filling with data and its use in doctors’ offices and hospitals (opt-in). In future, the federal government wants to set up an ePA for everyone and have it filled with data without limitation.
Anyone who does not want this can revoke it (opt-out). Please contact your health insurer for more information!
Digital Practice – environment protection
Not only since fridays-for-future and the landmark judgement of the Federal Constitutional Court have we been aware of our individual actions and commitment to sustainability.
Since the beginning of our office, we have used digital and sustainable applications to protect the environment and have steadily expanded their use. This includes, for example, our exclusively digital storage of findings as well as digital medical history forms.
Printing is expensive and consumes natural resources. Wood is needed for the production of paper, petroleum for the production of printing ink, and toxic heavy metals are also needed for printing toner. Therefore, we would like to appeal to all our patients to limit printing to the really necessary findings. Not everything we print out every day is worth being printered out. We have to dispose of unneeded documents as data waste with extra costs.
Nowadays, many documents can be securely sent digitally and archived without paper.
From 2022, we will therefore discontinue the written retrieval of laboratory results. In future, your laboratory findings will be available to you as a download. We will store third-party reports sent by post for collection for 3 months and then dispose of them appropriately. The desired printout of results or reports will remain available, but will be charged with a fee of 0.5 € per page – as usual.
We thank you for your understanding and support of environmental protection!